Store Policy

At Objects n a Frame, we are committed to delivering an exceptional customer experience with every interaction. Our Customer Care Policy outlines our approach to service, communication, and support to ensure your satisfaction at every stage.

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1. Responsiveness

• We aim to respond to all inquiries within 24–48 business hours.

• For urgent issues, please contact us at (470) 840 - 8562 or info.objectsnarame@gmail.com

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2. Communication Standards

• All communication will be courteous, clear, and solution-focused.

• We strive for transparency and will keep you informed on order status, product availability, and any potential delays.

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3. Orders & Fulfillment

• Order confirmations are sent via email immediately upon purchase.

• Tracking information is provided once an order has shipped.

• Any issues with your order (e.g., incorrect item, damage during shipping) should be reported within 3 business days of delivery for resolution.

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4. Returns & Exchanges

• We do offer returns and refunds if requirements are met within our policy. Please review Return and Refund Policy.

• For eligible concerns, please contact us at info.objectsnaframe@gmail.com with photos and a description of the issue within 5 business days of delivery.

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5. Privacy & Data Protection

• We respect your privacy and protect your personal information.

• Customer data will never be shared or sold to third parties.

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6. Customer Feedback

• We welcome and value your feedback. It helps us improve our products and services.

• Share your thoughts via email at info.objectsnaframe@gmail.com or via form located under "Contact Us" tab .

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7. Commitment to Improvement

• We continuously review and update our policies and practices to better serve our customers.